FAQs
Questions parents often ask.
Enrolment, fees, opening hours, settling in and food, all in one place.
Can I put my child on the waiting list?
Yes. Parents are welcome to add a child's name to our waiting list during pregnancy or at any time after. Complete the waiting list application form and we will add your child's details to our database. A place on the waiting list does not automatically mean a place at the centre.
When are places offered?
We normally take on placements each April and May for the following September. To secure an available place you may need to pay the appropriate deposit and complete the waiting list application form. The deposit can be refunded when the place is taken up, or left on your child's account against fees or other expenses. We need 60 days' notice to cancel a place, or the deposit is not refunded.
How are fees paid?
Fees are payable weekly or monthly in advance, and are charged for the time booked rather than the time used. Fees may also apply over bank holidays. Our Parent Statement sets out the current fees.
Which funding schemes do you take part in?
We are registered for the ECCE scheme (free preschool), which covers the sessional three-hour morning session. We also take part in the National Childcare Scheme (NCS) and the CCSP Saver programme. Our Fees page has the details and our calendars show how each scheme runs through the year.
Do you offer sibling discounts?
Yes. If more than one child attends, the oldest sibling receives a 10% discount, and the second oldest receives a 5% discount if a third child is also in attendance.
What are your opening hours?
We are open 50 weeks of the year, from 7.30am to 5.45pm, Monday to Friday. We close on all bank holidays, normally on Christmas Eve and the week between Christmas and New Year, and for a week in August, usually around the Puck Fair Festival.
Can I visit the centre?
You are always welcome. We operate an open-door policy and encourage parents and guardians to drop in at any time.
Will my child have a settling-in period?
Yes. We will do everything we can to make the transition smooth for you and your child. We work with you over a settling-in period, which can take up to two weeks for our younger children. During it we learn about your child's routine, mealtimes, sleep patterns and all the little things that are special to them.
What are your staff-to-child ratios?
We follow the 2016 Childcare Regulations strictly. Wobblers (1 to 2 years) have 5 children to every staff member, 2 to 3 year olds have 6 to 1, and 3 to 5 year olds have 8 to 1. For sessional preschool the regulation is 11 children to 1 staff member.
Is the food prepared on the premises?
Yes. We have a fully equipped kitchen and qualified staff who prepare freshly cooked meals and snacks every day. We use fresh meat and vegetables, add no salt, artificial flavourings or colourings, and our stock is homemade. Weekly menus are posted on our notice boards in the centre.
Still have a question?
Call us during business hours or pop in. We are always happy to help.